Frequently Asked Questions
Clear answers to the most common questions about authentic vape devices, e-liquids, nicotine strengths, delivery, and our 24/7 Lahore shops.
Are all your products 100% original?
Yes, without exception. Every pod kit, replacement coil, disposable vape, and e-liquid bottle is sourced directly from official brand distributors. All hardware boxes and premium liquids feature intact scratch-off security codes that verify authentic on the manufacturer’s official verification portal.
What is the rule on bottle sizes vs nicotine strengths?
Authentic international vape standards are strictly followed: • 30ml Bottles = Nicotine Salt ONLY (25mg, 30mg, 35mg, 50mg, 55mg). High-strength salt nicotine is NEVER bottled in large 60ml/100ml containers, and genuine 30ml salt nic bottles NEVER come in low freebase strengths like 3mg or 6mg. • 60ml, 100ml, 120ml Bottles = Freebase E-Liquids ONLY (3mg, 6mg, 9mg, 12mg). Freebase liquids are formulated for higher wattage sub-ohm tanks and produce large clouds with mild throat hit.
Which nicotine strength should I choose for a pod kit?
If you are switching from cigarettes to a refillable pod kit (like OXVA Xlim or Caliburn): • Heavy smokers (1 to 2 packs daily): 50mg Nic Salt (30ml bottle). • Moderate smokers (10 to 15 cigarettes daily): 30mg to 35mg Nic Salt (30ml bottle). • Light or social smokers: 20mg to 25mg Nic Salt. Note: Always use 0.8Ω, 1.0Ω, or 1.2Ω pods for nic salts. Never use high-strength nic salt in sub-ohm coils below 0.4Ω.
Do you offer Cash on Delivery?
Yes, nationwide Cash on Delivery is available across all cities and towns in Pakistan for a flat courier fee of Rs 300. Delivery is 100% free on all orders of Rs 6,000 or more, and free on all prepaid orders (Bank Transfer, JazzCash, EasyPaisa).
How fast is delivery in Lahore and other cities?
• Lahore: Orders confirmed before 6:00 PM are delivered same day via express rider. Orders after 6:00 PM are delivered the next morning. • Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar: 1 to 2 working days via TCS / Leopards / PostEx. • Other regional cities: 2 to 4 working days.
What is covered under the 7-day checking warranty?
All electronic pod systems, box mods, and batteries come with a 7-day checking warranty covering manufacturing defects (e.g. charging failure, power failure, auto-firing, defective screen). Simply share a brief video of the issue with your order number on WhatsApp (0322 7820511) for a replacement or store credit.
Can I visit your physical shops in Lahore?
Yes, we welcome you to visit our three physical outlets in Lahore to check devices, hold them in hand, and get live guidance: 1. Ichhra Branch: Main Ferozepur Road / Ichhra Bazar (Open 24 Hours, 7 Days a Week). 2. Rehmanpura Branch: Main Market, Rehmanpura (8:00 AM – 12:00 Midnight). 3. Allama Iqbal Town Branch: Main Boulevard, Iqbal Town (11:00 AM – 12:00 Midnight).
Do you refill pods at your physical shops?
Yes! We offer hygienic pod refills at all three Lahore branches for customers who want to top up or sample new premium flavours without buying a full 30ml bottle. Refills are charged transparently per millilitre.
Can I order directly over WhatsApp?
Absolutely. You can click the WhatsApp button on any product page or message 0322 7820511 directly. Our team will verify stock, confirm your address, and dispatch your order immediately.
How do I track my order once dispatched?
As soon as your parcel is booked with the courier or local rider, you receive your tracking number and live link via WhatsApp. You can also visit the Track Your Order page on our website anytime.