7-Day Checking Warranty & Return Policy

7-Day Device Checking Warranty

Every electronic pod kit, vape mod, and battery purchased from The Blue Puff carries a 7-day checking warranty starting from the date of delivery. This covers manufacturing faults such as: device failing to turn on, failure to accept charge, continuous auto-firing, or malfunctioning OLED displays. If you encounter any of these issues, message our WhatsApp support with your order number and a brief video showing the issue. We provide a swift direct replacement or full store credit once the unit is verified.

What Is Not Covered Under Warranty

• Physical drops, accidental damage, cracked plastic/screens, or water/liquid submersion.
• Burnt coils, replacement pods, or cotton wicks (these are consumable components subject to user priming and liquid sweetness).
• Damage or internal shorting caused by fast-charging adapters exceeding 5V/2A or unauthorized repair attempts.
• Cosmetic scratches or wear resulting from normal daily pocket use.

E-Liquids & Disposable Vapes Hygiene Policy

For strict health, safety, and sanitary compliance, opened e-liquid bottles and used disposable vapes cannot be returned or refunded. In the rare case that a brand-new disposable vape is dead on arrival (DOA), report it to our WhatsApp team within 48 hours of delivery with an unboxing video, and we will promptly replace it.

Sealed Box Exchanges & Refunds

Unopened, factory-sealed products in their original plastic wrap may be exchanged within 7 days of delivery for another item of equal or higher value. For approved refunds on advance-paid orders, funds are returned directly to your Bank, JazzCash, or EasyPaisa account within 2–3 business days.